Customer Onboarding and Training Specialist

Key Responsibilities

• Support discovery and requirements discussions to understand client needs, workflows, and objectives.
• Assist in preparing and completing initial platform set‑up and configuration based on approved scope.
• Deliver onboarding sessions, user walkthroughs, and orientation programmes in a clear and professional manner.
• Guide users on recommended workflows, platform usage, and practical next steps.
• Provide refresher sessions and post‑launch support for existing users as needed.

Delivery and Coordination

• Maintain accurate documentation, onboarding records, and handover notes.
• Coordinate with internal teams to support smooth implementation and client readiness.
• Stay updated on product features, use cases, and internal delivery standards.
• Escalate gaps, risks, or out‑of‑scope requests to the Learning & Enablement Lead when required.

Qua...