Customer Onboarding Associate

Work Set-up: Hybrid

Work Schedule : Night Shift

Work Location : BGC, Taguig

Job Responsibilities:

• Guide new customers through a structured onboarding process ensuring access, setup, and early-stage success
• Coordinate with cross-functional teams to resolve early-stage issues
• Escalate at-risk accounts and proactively contribute to churn mitigation strategies
• Maintain detailed documentation of onboarding progress and customer insights
• Provide feedback to internal teams to improve onboarding efficiency and customer experience
• Document of customer interactions and progress.

Required technical skills/experience

• Proficiency with CRM software and customer lifecycle tools
• Ability to manage multiple tasks in a fast-paced environment
• Strong verbal and writ...