Customer Operations Associate

Key Responsibilities

• Handle inbound calls in a call center environment, addressing a wide range of customer inquiries related to operations.
• Respond to calls with urgency, escalating issues per call center protocols when necessary; time-sensitive cases such as emergency orders and credit holds must be addressed promptly due to potential impact on patient care.
• Conduct thorough research to resolve concerns, including order status, invoice inquiries, and other operational issues.
• Review customer statements and provide detailed explanations for any discrepancies identified.
• Monitor service tickets and recorded phone conversations to ensure quality standards are met, escalating concerns to management for review and potential process improvements.
• Identify recurring concerns from customer interactions and recommend process improvements to enhance efficiency and service quality.

Qualifications (Required)...