Customer Operations Manager

Job Summary

Responsible for supply chain functions to enable strategic initiatives and achieve customer service in accordance with service level agreements. Engages stakeholders across the organisation, including Sales and Supplier Management teams, to align supply chain and operations accountability.

Principal Responsibilities

• Analyses customer forecasts and trends using Manufacturing Resource Planning (MRP) concepts and working with customers and sales to plan and buy to forecast.
• Prepares forecast models; liasing with internal and external stakeholders, including customers, suppliers and sales to assess the feasibility of forecasting requirements.
• Applies inventory management discipline to assess inventory levels and aging.
• Participates in program set up and maintenance, e.g., part profile, new part add, End of Life (EOL), transitions, model changes, and recommends modifications to program set up, operation, and i...