Customer Operations Project Manager

As Customer Operations Project Manager, you will play a key role in improving and scaling customer operations processes across our international C2B business in Europe.

You will work cross-functionally and independently to identify operational bottlenecks, manual work, and process inefficiencies, driving initiatives focused on simplification, automation, and scalability rather than traditional customer service activities.

Your mission will be to improve operational output, reduce manual effort, and enable scalable growth through smarter operational processes and automation.

We are looking for a hands-on, impact-driven professional with strong ownership, curiosity, and problem-solving skills who thrives in fast-paced environments and enjoys understanding how operations work in practice.

Your responsibilities will include:

• Identify and improve inefficient or repetitive operational workflows