Customer Quality Manager

Req ID: 132803
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Kedah
City: Kulim

**General Overview**

**Functional Area:** Quality (QUA)
**Career Stream:** Operations Quality (OPQ)
**Role:** Consultant 1 (CO1)
**Job Title:** Consultant, Operations Quality 1
**Job Code:** CO1-QUA-OPQ
**Direct/Indirect Indicator:** Indirect

**Summary**

Provides Quality oversight and support to the site in administering Quality Management System and associated quality modules, along with supporting the operation teams towards achieving their quality performance targets, aligned to strategic initiatives.

**Detailed Description**

**Key Responsibilities**

+ **Customer Advocacy:** Act as the primary technical interface for quality-related issues, maintaining relationships to improve customer satisfaction.
+ **Complaint Resolution:** Lead investigations into customer complaints, c...