Customer Quality Regional Manager

Shanghai, Shanghai, China • Posted June 08, 2026

Job Type: Full time

Location: Shanghai, Shanghai

Posted: June 08, 2026

Category: Operations Specialties Managers

Application Deadline: July 18, 2026

Role Description

Description
Lead a team of Customer Quality Managers to secure customer quality in China region
Interface with China region customers on all quality aspects and support & manage customer expectations on quality complaints and roadmaps
Setup and maintain Customer Quality Dashboard:Align with Customer on Customer Quality IndicatorsSecure engagement from ASML sectorsDrive quality performance to agreed targets
Manage Customer Quality Notifications:Local intake & filteringManage close follow-up through Central Customer Quality Care teamManage timely and good quality closure of CQN with customer, including preventive actions.
Manage Customer auditsAlign with Customer on audit agendaWork with GQ/QE audit team on follow-up
Assess and improve quality processesAssist regional management by proposing process improvements and participate in deployment of new and improved processesAssist regional management by initiating, driving and ...
                

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