Customer quality Sr manager

Shanghai, Shanghai, China • Posted June 03, 2026

Job Type: Full time

Location: Shanghai, Shanghai

Posted: June 03, 2026

Category: Operations Specialties Managers

Application Deadline: July 13, 2026

Role Description

What you will do
Customer Quality leader drive the problem solving about customer issue including installations, service, design, supplier and manufacture, by coordinating JCI resources to deliver a positive customer experience.
The scope of this role is APAC
How you will do it
Work with the Customer Excellence & Global Quality Director and other Customer Excellence & Quality Engineers to build and manage the processes to drive improved customer experience. This includes the adherence to global processes, tools and communications mechanisms to ensure timely and accurate visibility of opportunities and issues driving to quick action and results.
Track and proactively share key customer insights and feedback to ensure product design and process improvements for a better customer experience. Collaborate with colleagues across the organization to create feedback cycles, and to inform and enact these improvements.
Oversee the communi...
                

Interested in this role?

Click the button below to start your application for Customer quality Sr manager at Johnson Controls.

Apply Now