Customer Relations Representative

Company Description

Hisab is a cloud-based solution designed to empower Indian MSMEs with efficient management of financial accounting, invoicing, and inventory. Known for its user-friendly interface and comprehensive features, Hisab simplifies tasks like GST and non-GST invoicing, stock management, income and expense tracking, and advanced report generation, helping businesses make data-driven decisions.

Role Description:

• This is a full-time, on-site role for a Customer Support Executive, based in Surat, India.
• Answer incoming customer calls in a professional and friendly manner.
• Provide accurate information and assistance to customers regarding their inquiries, concerns, or issues.
• Identify and escalate complex or unresolved cases to the appropriate department or direct manager.
• Maintain customer records by accurately documenting interactions, inquiries, comments, and actions.