Customer Satisfaction Manager

mumbai, maharashtra, India • Posted May 29, 2026

Job Type: Full-time

Location: mumbai, maharashtra

Posted: May 29, 2026

Category: Other-General

Application Deadline: July 08, 2026

Role Description

 Posted on 02/06/2026  
 Mission   

RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience  
I ensure the entire Store team acts with a “CUSTOMER FIRST” mindset where we find solutions for all the customers walking in. 
I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints. 
Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room) 
Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further 
RESPONSIBILITY 2 I am the guardian of customer-centricity in my store  
I ensure 100% of my customers are greeted and welc...
                

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