Customer Satisfaction Manager

Mumbai, Maharashtra, India • Posted June 06, 2026

Job Type: Full-time

Location: Mumbai, Maharashtra

Posted: June 06, 2026

Category: Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Application Deadline: July 16, 2026

Role Description

 Posted on 02/06/2026 
 Mission 

RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience
I ensure the entire Store team acts with a “CUSTOMER FIRST” mindset where we find solutions for all the customers walking in.
I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.
Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room)
Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further
RESPONSIBILITY 2 I am the guardian of customer-centricity in my store
I ensure 100% of my customers are greeted and welcomed at my W...
                

Interested in this role?

Click the button below to start your application for Customer Satisfaction Manager at Decathlon.

Apply Now