Customer Satisfaction Manager | Rabat (Morocco)

Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts. [+]

Main Mission:

To continuously lead, coordinate, and improve customer satisfaction and experience, based on survey results, barometers, complaints, focus groups, and field visits, in order to identify pain points and propose concrete and measurable action plans.

1. Deployment of the listening and sa...