Customer Service Administrator

Customer Service Administrator )

Location: Chineham, England. Sector: Call Centre & Customer Service. Salary: £12.71 per hour.

Pertemps are currently recruiting for full-time and part-time Customer Service Administrators to join a leading logistics company in their head office based in Chineham, Basingstoke. This is a temporary ongoing position.

This position has a variety of shift patterns available.

Responsibilities

• Answering telephone calls and emails
  • Logging queries on the company's CRM system
  • Dealing with any live issues and investigating discrepancies
  • Completing KPI trackers and performance reports
  • Collate information and update business system
  • Chase internal teams to find query resolutions
  • Building and maintaining solid relationships with depots and customers

Requirements

• Previous experience in a customer-facing role