Customer Service Administrator

Summary

Coordinates audit requests for assigned customer account (s); ensures assigned inspector has appropriate skill set and qualifications for audit assignments; ensures audits are coordinated effectively and according to each accounts' expectations. Responds promptly to client and inspector inquiries.
Reviews and analyzes audits for accuracy and integrity of information. Updates Manager with critical information requiring further analysis. Works to complete accurate bill records at audit completion. All efforts aim to improve customer service, costs, and audit quality and maintain positive relations with
customer (s) and the inspector base.

Responsibilities