Customer Service Advisor

Job Responsibilities

• Handle customer inquiries via phone, email, and chat
• Assist customers with order status, delivery updates, payments, and product support
• Provide professional customer service experience
• Troubleshoot basic technical/device-related issues
• Maintain accurate customer records and system updates

Requirements

• Diploma/Degree in any field
• Fluent in Cantonese and English
• Mandarin is an added advantage
• Fresh graduates are welcome to apply
• Customer service/call center experience is an advantage
• Good communication and problem-solving skills
• Comfortable working in a fast-paced environment

Preferred Skills

• Smartphone/tablet/laptop troubleshooting knowledge
• Multitasking ability
• Positive attitude and willingness to learn

Benefits

• Language allowance
• Shift allowance ...