Customer Service Advisor

Durham, England, United Kingdom • Posted June 13, 2026

Job Type: Permanent

Location: Durham, England

Posted: June 13, 2026

Category: Information and Record Clerks

Application Deadline: July 23, 2026

Role Description

Role summary
 :Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key responsibilities:
Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts

Action all customer queries in line with the required processes and service level agreements

Work as part of a team to ensure great customer service delivery – every time

Engage proactively with service centres to ensure customer requirements are received and actioned

Recognise and deal with queries, requests and problems in line...
                

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