Customer Service Advisor (instashop)

Cairo, Cairo Governorate, Egypt • Posted June 06, 2026

Job Type: Contract

Location: Cairo, Cairo Governorate

Posted: June 06, 2026

Category: Information and Record Clerks

Application Deadline: July 16, 2026

Role Description

Job Description
About the role:

As a Senior Customer Service Coordinator you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.


Day-to-Day Responsibilities:
Handling calls and messages from customers, partners, and prospects from our inbound channel
Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
Act as a role model and mentor to the Associates and Coordinators
Responsible for floor support, supporting the team-leader in assisting the te...
                

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