Customer Service Agent 1 - Downsview - PT - TERM

**Position Description & Qualifications**

**SUMMARY/PURPOSE:**

+ Provides information and assistance related to Driver Examination services.

+ Assesses applicants’ identity documents for validity.

**KEY RESPONSIBILITIES:**

+ Provides excellent customer service during the delivery all Driver Examination Services.
+ Providing information and assistance to applicants for all classes of licences.
+ Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
+ Adheres to all Ministry and operational confidentiality requirements.
+ Set up headsets for class M road tests, i.e., replace ear plugs, test radio volumes and ensure the radios are secure on applicant, if applicable.
+ Ensuring vehicle maintenance prior to examination, if applicable.
+ To safely drive the observation car while the Driver Examiner administers a cla...