Customer Service Agent - Silver City

Pasig, Metro Manila, Philippines • Posted June 10, 2026

Job Type: Full-time

Location: Pasig, Metro Manila

Posted: June 10, 2026

Category: Information and Record Clerks

Application Deadline: July 20, 2026

Role Description

Overview
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
 Responsibilities 
Manage incoming calls from customers.
Assess customer’s needs and guide the customer accordingly.
Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
Maintain acceptable call lengths while remaining friendly, informative and helpful.
Maintain productivity and quality standards.
Demonstrate appropriate sense of urgency for customer responses.
Escalate customer issues appropriately and correctly.
Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrate knowledge and use of departmental resources, policies and procedures.
Reach campaign goals
All other duties as ass...
                

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