Customer Service Analyst

About the Role:

The Customer Service Analyst plays a key role in driving Customer satisfaction. The role focuses on analyzing operational and customer data, identifying business risks, improving processes, and ensuring accuracy and compliance across customer‑related activities.

The position widely contributes to service performance, logistics optimization, KPI monitoring, and cross‑functional collaboration with IT, Transport, Sales, and Supply Chain.

The position reports to Customer Service & Master Data Manager and interacts with both internal and external stakeholders.

Main Responsibilities:

O...