Customer Service Associate/1 Year Experience

Customer Service Associate/1 Year Experience

Dempsey Resource Management Inc.

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Responsibilities

• Address customer needs and deliver a positive support experience.
• Support customers via email, chat, and phone, ensuring timely and effective resolutions.
• Troubleshoot, track, document, and follow through on customer issues.
• Collaborate with internal teams and elevate concerns when needed.
• Maintain accurate records and contribute to improving processes and customer experience.
• Build strong product knowledge and stay updated on mobile payments and fintech trends.
• Share insights, feedback, and feature requests with stakeholders.
• Assist in mentoring junior team members.

What We’re Looking For

Qualifications

• Bachelor’s ...