Customer Service Coordinator

Customer Service Coordinator
Aldridge
£27,000 - £31,000 DOE | Permanent | Full Time

Are you an experienced customer service professional who enjoys solving problems, managing customer orders, and delivering a first-class customer experience?

We’re recruiting for a growing business looking to strengthen its customer service team with the addition of a confident and proactive Customer Service Coordinator.

This is a varied, hands-on role where no two days are the same, ideal for somebody who enjoys taking ownership, thinking on their feet, and seeing customer issues through to resolution.

What you’ll be doing:

Managing customer enquiries across phone, email, and digital channels
Processing customer orders accurately and efficiently
Chasing deliveries, managing lead times, and resolving order-related queries
Handling complaints, returns, credits, and escalations professionally
Supporting online customer order platforms and digital sa...