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Customer Service Coordinator (Logistics)

Thiruvananthapuram, Kerala, India • Posted June 08, 2026

Job Type: Full Time
Location: Thiruvananthapuram, Kerala
Posted: June 08, 2026
Category: Information and Record Clerks
Application Deadline: July 18, 2026

Role Description

Job Description

  • Job Purpose

    • The Jobholder is responsible for the full process of all network orders captured for Customers and agents.

  • Generating Booking and Quotation

  • Negotiating with Vendors and suppliers on rates

  • Generating and qualifying leads from cold calling

  • Managing, tracking and following up on leads

  • Track and Trace shipments

  • Proactive updates to customer for every check point

  • Job Invoicing and reporting

  • Meeting monthly and quarterly targets in accordance with goals

  • Creating and updating activity reports
  • Principal Accountabilities
  • To ensure that all calls are answered within a set period of time during working hours.

  • To keep special focus on assigned customers accounts, understand the requirements, work towards building strong relationship, and to initiate new leads within assigned territory/reg...

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