Customer Service Executive

Remote | Full-Time | Experience: 1- 3 Years

About the Role

We are seeking a proactive and empathetic Customer Service Executive to deliver exceptional support experiences. You will be the face of our brand, resolving customer queries efficiently and ensuring a high level of satisfaction across all interactions.

Key Responsibilities

• Handle customer inquiries via email, chat, and phone in a professional and timely manner
• Resolve customer issues effectively by understanding their needs and providing accurate solutions
• Maintain detailed records of customer interactions and follow-ups in the CRM
• Escalate complex issues to appropriate internal teams and ensure timely resolution
• Proactively identify patterns in customer feedback and report insights to the team
• Meet and exceed KPIs including CSAT, response time, and resolution rate