Customer Service & Export Team Leader

Global Manufacturing / Advanced Materials

We are working with a global manufacturing organisation to recruit a Customer Service & Export Team Leader. This is a hands-on leadership role responsible for overseeing international customer service, logistics, and export operations, while leading and developing a specialist team.

The role combines operational delivery with people leadership, ensuring high service levels, strong customs compliance, and effective coordination across global markets.

KEY RESPONSIBILITIES

Customer Service Operations

* Lead the day-to-day customer service and export operations, maintaining direct contact with customers and internal stakeholders.

* Oversee the customer complaint management process, including delegation, follow-up, and corrective actions.

* Provide functional cover for customer service and export activities as required.

Logistics & Export

* Support the appointment and management ...