Customer Service Manager

Are you a seasoned leader in the customer care sector looking to make a significant impact within a
growing organization? We are seeking a dedicated Customer Service Manager to join a firm specializing
in Transportation and Supply Chain Management located in the West GTA/near the airport.
As a key leader, you will be responsible for transforming the service department into a high-performance,
professionalized team. This is a full-time, permanent position designed for a strategic thinker who is not
afraid to roll up their sleeves and mentor a small but expanding team.

As a Customer Service Manager, you will report directly to executive leadership and play a vital role within
the customer care team. Your primary mission is to foster a culture of empathy and excellence, ensuring
that every client interaction reflects a commitment to quality service.
In this role, you will be given the autonomy to lead, allowing you to implement best practices, deve...