Customer Service Manager

Job Description

About the job

Role Highlights

A senior role within a globally recognised, high-performing manufacturing business. This is an opportunity to take ownership of a critical customer-facing function, bridging commercial relationships and production operations in a fast-paced environment. For the right person, this role offers genuine scope, accountability, and long-term career opportunity.

Role Overview

Reporting into senior leadership, the Head of Customer Service will be responsible for managing the end-to-end customer experience from order intake through to delivery, while serving as the key liaison between customers and the manufacturing operation.

On a daily basis, you will manage customer communications, process orders through the ERP system, and coordinate with internal teams to ensure commitments are met. Weekly, you will monitor order fulfilment sta...