Customer Service Manager

As a Customer Service Manager you will play a key role in leading our customer service team, ensuring efficient, high‑quality service delivery, and helping us maintain our reputation for outstanding client relationships. You will oversee the team responsible for answering inquiries, resolving issues, and supporting our clients throughout their journey with us. You will be a critical liaison between the customer service department and other teams, working to continuously improve processes and enhance the overall client experience.

Responsibilities

• Lead, mentor, and manage the day‑to‑day operations of the Customer Service team.
• Train and develop team members to ensure they have the tools and knowledge to perform at their best.
• Act as an escalation point for complex or high‑priority customer issues, working closely with customers to resolve concerns efficiently.
• Monitor customer interactions and feedback to identify trends, opportuniti...