Customer Service Manager (Retention)

Goals of the Position

Ensure smooth management of a team and achieve the goals set by the company. Be a role model for the team in terms of customer orientation and our business principles. Be the point person and escalation for all concerns.

Main Responsibilities

• Ensure customer orientation and productivity of employees and react accordingly when needed.
• Provide orientation and set correct company expectations for employees which may include giving correct information, assistance and reference materials necessary to perform their jobs efficiently.
• Main contact for work-related needs of employees.
• Assist in addressing and resolving a variety of concerns and issues pertaining to account support, performance standards, relationship with colleagues/team, and other departments.
• Submit team performance reports and address performance problems through corrective disciplinary actions.
• Process and submit operation...