Customer Service Manager

Somersby, New South Wales, Australia • Posted June 06, 2026

Job Type: Permanent

Location: Somersby, New South Wales

Posted: June 06, 2026

Category: Information and Record Clerks

Application Deadline: July 16, 2026

Role Description

About the Role

We are seeking a highly experienced Customer Service Manager with a strong background in call centre operations to lead and inspire our customer service team.

This is a pivotal leadership role for the business. Reporting to the Supply Chain Manager, we are looking for a capable leader with a proven track record of consolidating and motivating teams. The successful candidate will play a key role in uplifting our service delivery standards and ensuring we provide exceptional support across the greater Group.

Key Responsibilities
Lead, coach and develop a high-performing customer service team within a call centre environment

Drive a strong service culture focused on responsiveness, professionalism and customer satisfaction

Consolidate and motivate teams to achieve operational and service excellence

Identify opportunities to improve existing systems, processes and workflows
...

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