Customer Service & Operations Development Manager

Meet your future team

You will join the Global eCommerce organization within Customer Service, Operations & Vario, working closely with a dynamic and cross-functional team. The team plays a central role in enabling seamless omnichannel customer experiences and ensuring operational excellence across markets.

Collaboration is key, as you will work with stakeholders across functions, combining strategic thinking with hands-on execution to continuously improve systems, processes, and customer journeys. This role contributes directly to strengthening scalability, efficiency, and data-driven decision-making across the department.

What we offer

In this role, you will take ownership of the department’s project roadmap and drive initiatives that enhance customer service capabilities and operational performance.

More specifically, your tasks will be to: