Customer Service Operator
Docklands, Victoria, Australia • Posted May 29, 2026
Job Type:
Full-time
Location:
Docklands, Victoria
Posted:
May 29, 2026
Category:
Information and Record Clerks
Application Deadline:
July 08, 2026
Role Description
Join a leading Australian Government agency dedicated to supporting culturally and linguistically diverse (CALD) communities across Australia. We are seeking passionate Customer Service Operators to provide essential support in a fast-paced, collaborative Contact Centre environment, helping members of the community access essential services.
About the Role
As a Customer Service Operator, you will
Manage inbound calls and connect non-English-speaking community members with interpreters and essential services Register and allocate interpreters within targeted timeframes Accurately record call details and prepare invoices Meet KPIs including average handling time, adherence, allocation, and quality targets Deliver professional, empathetic service to the community What We’re Looking For
In addition to being an Australian citizen and able to obtain Baseline Security Clearance, you will bring:
About the Role
As a Customer Service Operator, you will
In addition to being an Australian citizen and able to obtain Baseline Security Clearance, you will bring:
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