Customer Service Representative - Blended 80/20

e are seeking a detail-oriented, empathetic, and tech-savvy Customer Service Representative (CSR) to join our dynamic support team. This is a blended role with a heavy focus on digital engagement.



Approximately 80% of your time will be spent handling non-voice channels (Email, Live Chat, and Social Media), while the remaining 20% will involve voice support (Inbound/Outbound calls for complex issue resolution or escalation). The ideal candidate is a master of written communication who can pivot to a phone call seamlessly when a human touch is needed.



Key Responsibilities

Digital Queue Management (80%): Respond to customer inquiries via live chat, email, and social media platforms with speed, accuracy, and professionalism.



Voice Support (20%): Handle inbound customer calls and conduct necessary outbound follow-ups to resolve complex issues that cannot be easily addressed via text.



Problem Resolution: Diagnose, troubleshoo...