Customer Service Representative

Primary Responsibility
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner.
Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties.
May handle and resolve complaints
What You'll Do
* Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
* Reports customer feedback to management.
* Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
* Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
* Assures proper invoicing of accounts by verifying computer-generated invoices.
* Provides clerical support includin...