Customer Service Representative

Cairo, Cairo Governorate, Egypt • Posted May 28, 2026

Job Type: Full-time

Location: Cairo, Cairo Governorate

Posted: May 28, 2026

Category: Information and Record Clerks

Application Deadline: July 07, 2026

Role Description

Answer inbound calls, chats, and website form inquiries promptly
Understand customer issues and identify service needs
Qualify leads to ensure they meet service criteria
Schedule appointments for technicians based on availability
Explain services, pricing basics, and process clearly
Upsell or cross-sell additional relevant services when appropriate
Confirm appointments and reduce no-show rates
Follow up with missed or rescheduled appointments
Accurately update CRM / booking system
Maintain SLA response times
Experience in inbound call center or service-based environment
Strong communication skills (clear, confident, professional)
Ability to understand and simplify technical issues
Basic sales and upselling ability
Strong organization & scheduling skills
CRM or booking software experience
Problem-solving mindset

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