Customer Service Representative

Description We are looking for a Customer Service Representative to support a manufacturing organization in Cincinnati, Ohio. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing order-related tasks, and maintaining accurate communication across phone and email channels. In this role, you will serve as a key point of contact for inquiries, scheduling needs, and data updates while helping ensure a smooth customer experience.

Responsibilities:
• Respond to incoming customer calls and emails with timely, attentive service and clear follow-up.
• Handle both inbound and outbound communication to address questions, confirm details, and provide status updates.
• Enter customer orders and related information accurately into internal systems to support efficient processing.
• Schedule appointments and coordinate service or order-related timelines based on customer needs.
• Maintain organized records through consistent data en...