Customer Service Representative

Description We are looking for a Customer Service Representative to support customers in the utilities and infrastructure sector from our location. This long-term contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and delivers dependable service across phone-based customer interactions. The role begins with onsite training for approximately 4 to 6 weeks and then transitions to a hybrid schedule with in-office work on Tuesdays and Thursdays, with hours that may adjust during emergency response periods.

Responsibilities:
• Respond to incoming customer calls and provide timely, attentive assistance with service-related questions and concerns.
• Use CRM tools to document customer interactions, update account details, and maintain accurate service records.
• Support billing inquiries by explaining charges, reviewing account activity, and helping resolve payment-related issues.
• Handle a high volume of customer ...