Customer Service Representative

Description We are looking for a Customer Service Representative to support customers in the utilities and infrastructure sector from Concord, New Hampshire. This is a Long-term Contract position offering an initial onsite training period of approximately 4 to 6 weeks, followed by a hybrid schedule with in-office work on Tuesdays and Thursdays. The ideal candidate will provide responsive service, handle customer inquiries with professionalism, and help resolve account and billing concerns in a fast-paced environment. Standard hours are Monday through Friday, with flexibility required during emergency situations such as storm-related schedule changes.

Responsibilities:
• Respond to incoming customer calls and deliver timely, courteous support for service-related questions and concerns.
• Assist customers with billing inquiries, explain account details clearly, and help resolve payment or statement issues.
• Record customer interactions accurately in the CRM system to m...