Customer Service Representative

George Town, Penang, Malaysia • Posted June 21, 2026

Job Type: Full time

Location: George Town, Penang

Posted: June 21, 2026

Category: Information and Record Clerks

Application Deadline: July 31, 2026

Role Description

Description
 :Department:
Arrow Global Service Chain Service Inc. / Asia Service Center
Reporting Relationship:
Customer Service Manager
Competency Model:
Sales
Job Objective:
To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.
Key Responsibilities:
All tasks to be carried out in a quality manner, consistent with the Company vision and values.
Act as communication coordinator from the Service Centre towards assigned customers.
Manage both EDI and manual customer order entry.
Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situat...
                

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