Customer Service Representative

JOB SUMMARY :

Location : Gurugram Shift Timing: 10 Am-7 Pm, Rotational Off

Working Day: 6 Days (1 Rotational Off)

Salary Budget: Fresher - 2.55 LPA - 3 LPA

Experienced with more than 6 months of experience - 20-25% hike on your Last CTC or max 4.5LPA.

Key Responsibilities:

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service st...