Customer Service Representative

ROLE SUMMARY

This position is specifically for our Calls Team. You will be the voice of our company — handling inbound customer calls, resolving issues in real time, and identifying opportunities to add value through upselling and cross-selling. If you have a background in both customer service and sales, this role is built for you.

KEY RESPONSIBILITIES

• Answer inbound customer calls promptly and professionally
• Resolve inquiries related to orders, returns, and account management
• Identify and act on upsell and cross-sell opportunities during calls
• Document interactions accurately in our CRM system
• Coordinate with internal teams for timely issue resolution
• Support chat and email channels as operationally required

REQUIREMENTS

• Excellent spoken and written English — clear, confident, and natural
• Previous experience in a call center, custome...