Customer Service Representative

Job Title: Bilingual Customer Service Representative
Location: Milwaukee, Wisconsin

Type: Contract To Hire
Compensation: $21/Hour
Contractor Work Model: Onsite
Hours: 8a-5p, M-F
Overview
We’re seeking a bilingual (Spanish-speaking) customer-focused professional to support participants, property owners, and managers within the Housing Choice Voucher Program. This role is perfect for someone who enjoys helping others, solving problems, and making a meaningful impact in their community. You'll thrive here if you’re organized, empathetic, and great at communicating in a fast-paced, service-driven environment.

Responsibilities
+ Provide detailed explanations to clients regarding annual and interim recertifications, transfers, inspections, abatements, and other program activities.
+ Notify internal teams when recertification appointments need to be scheduled.
+ Guide voucher holders through the recertification process, outlining required...