Customer Service Representative

Customer Service Representative – Reliable Automatic Sprinkler Co., Inc.

Location: Mississauga, Ontario, Canada

Department: Sales

Compensation: $24.00 - $26.50 / hour

Description

The Customer Service Representative provides effective customer service for all internal and external customers.

Key Responsibilities

• Communicates with customers via phone, email, fax, etc.
• Provides timely and accurate information regarding customer service orders, status, and product knowledge requests.
• Processes customer orders, changes, and returns.
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations.
• Works closely with the Operations Supervisor as directed.
• Reviews and maintains customer database to track account information, statuses, orders, and lead times.
• Provides timely feedback regarding servi...