Customer Service Representative

Role and Responsibility:
• Manage a portfolio of accounts
• Schedule pick-ups & deliveries
• Ensure customer requirements are met
• Liaise with customers and carriers
• Answering calls and customer queries
• Further investigation of freight queries
• Data Entry
• Following up all phone calls with an email to confirm all details are correct and have all quotes and
notations in writing.
• Providing successful Account Management techniques to support the ever-growing client base
• Manage and maintain the relationship of any major account in your given portfolio.
• Control the service levels (pick up and delivery windows) to optimise client satisfaction each day, each
week.
• Provide constant feedback to management on the progress of the account: Including, problems, faults
and areas of improvement needed as well as passing on information regarding urgent bookings / priority
jobs.
• Constantly liai...