Customer Service Representative (on-site)

About Us At Helpware, we don’t just support businesses—we power them. With teams across the U.S., Ukraine, Mexico, and the Philippines, we blend human talent with smart technology to deliver next-level customer experience and operational excellence. We partner with ambitious, fast-growing companies to build solutions that actually move the needle—faster, smarter, and with real impact. Customer Service Representative As a Customer Service Representative, you own the journey of every prescription from start to finish. You’re the guide, the problem-solver, and the human connection behind the process—making complex systems feel simple and stressful situations feel manageable. You help patients understand what’s happening, what’s next, and how to get their medication—fast. What You’ll Do Own the success of every prescription, from initial order to refill Support patients across phone, text, and email with clarity and empathy Break down insurance coverage and next steps in ...