Customer Service Representative

**Position:**
Customer Service Representative

**Job Description:**

**Department:**

Arrow Global Service Chain Service Inc. / Asia Service Center

**Reporting Relationship:**

Customer Service Manager

**Competency Model:**

Sales

**Job Objective:**

To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.

**Key Responsibilities:**

All tasks to be carried out in a quality manner, consistent with the Company vision and values.

+ Act as communication coordinator from the Service Centre towards assigned customers.

+ Manage both EDI and manual customer order entry.

+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.

+ Communicate with Asset and Supply Chain...