Customer Service Representative

Peterborough, Ontario, Canada • Posted March 23, 2026

Job Type: Full-time

Location: Peterborough, Ontario

Posted: March 23, 2026

Category: Information and Record Clerks

Application Deadline: May 02, 2026

Role Description

Job Description
As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.
Additional duties will include:
Answer telephone calls, emails and in person questions from customers and identify their needs
Research product for customers and provide recommendations on our assortment of product
Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts
Grow and retain established customer base and develop new business for the Profit Centre
Follow up on backorders with vendors and provide customers accurate delivery dates
Send and follow-up with request for quotes to vendors
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