Customer Service Representative

Job Description Summary

Elementis Customer Service Representatives (CSRs) focus on delivering effective customer service, meeting SLAs, and collaborating with cross-functional teams and Sales Representatives. They excel in OTC processes, complaint handling, pricing resolution, customer interaction, and account maintenance. The role involves managing multiple accounts, ensuring timely deliveries, and maintaining compliance with business policies and audit schedules. CSRs work closely with Customer Service management to implement and monitor standards and KPI metrics, supporting customers in the Americas and/or Europe.

Job Description

Responsibilities

Customer Order Processing and Management

Process all assigned/shared customer orders efficiently (standard sales orders, consignment replenishment/release, reconciliation and billing)

Liaise with Supply Planning or propose alternative arrangements with customers regarding materials and delivery dat...