Customer Service Representative

pune, maharashtra, India • Posted May 29, 2026

Job Type: Full-time

Location: pune, maharashtra

Posted: May 29, 2026

Category: Other-General

Application Deadline: July 08, 2026

Role Description

Job Summary:  
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. 

Principal Responsibilities:  
May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation). 
May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics. 
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. 
Maintains and updates electronic and/or hard copy records as required. 
Other duties as assigned. 

Job Level Specifications:  
            

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