Customer Service Representative

Job Description
About the Role:
Recology King County is expanding its service area after winning the contract for the city of Redmond, WA, and we’re looking for four proactive Customer Service Representatives to support this transition. This is a great opportunity to be part of a dynamic team helping ensure a smooth onboarding experience for our new commercial customers.

Key Responsibilities:
• Outbound Customer Contact: Make proactive, scripted calls to businesses to verify and update service information.
• Email Support: Monitor and respond to a high volume of customer emails with professionalism and accuracy.
• Data Verification: Ensure customer records are accurate and up to date in our system.
• Scripted Interactions: Use provided scripts to guide conversations and maintain consistency in messaging.
• Light Customer Interaction: Handle only straightforward, non-escalated customer interactions—no complex issue resolution required.

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